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Office Policies

Office Policies


I agree to cancel or reschedule an appointment I am unable to attend at least 24-hours in advance.  I agree to pay a $35 cancellation fee if I give less than 24 hours’ notice.

If a cancellation is less made than 2 hours from appointment time or if I miss an appointment without giving notice, I agree to pay the full session rate.  If I have purchased a prepaid session or package, I agree to be charged one visit from the package for no-call/no-show or late cancellation with less than two-hours’ notice.

I understand that I am still responsible for my appointment until I have confirmation from my therapist that they have received my communication requesting a cancellation or appointment rescheduling.


I understand that I should arrive 10 minutes early for my appointment in order to have time to prepare and get the full session time I have requested.  I understand that appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals.  I agree that appointments I arrive to late may be shortened, rescheduled, or cancelled at therapist's discretion.  I agree to pay full session rate for any appointment shortened or cancelled due to client tardiness.   Packages will be charged one full visit for shortened or cancelled appointments.

Sickness or Emergency

I understand that massage or training are not appropriate during infectious or contagious illness.  I agree to cancel my appointment as soon as I am aware of or suspect an infectious or contagious condition.  I agree that I will notify my therapist of any such condition as soon as possible and that I will pay the cancellation fee as appropriate, unless an exception is granted at the discretion of the therapist.

I understand that emergencies do arise and that I must contact my therapist as soon as possible to cancel or reschedule my appointment in the event of a personal emergency.  I agree that I will pay the cancellation fee as appropriate, unless an exception is granted at the discretion of the therapist.

Additional Policies

I understand that in order to receive the best massage therapy possible, I need to communicate anything and everything, including my needs, preferences, requests or feedback, at any time before, during or after my session.  I take it upon myself to inform my therapist if I feel uncomfortable or unwell during my massage so that appropriate adjustments can be made.  I understand that my therapist wants honest feedback – positive or negative – and will not take offense to any feedback given before, during, or after a session.  I understand that if I do not communicate with my therapist at the appropriate time, they cannot adjust or give me the best possible massage.


Additional policies may be amended to this or policies above changed at any time.  Proper notification will be given to clients before new policies take effect.  Clients will be allowed to review policies before agreeing to them.


Associated Massage and Bodywork Professionals Code of Ethics

National Academy of Sports Medicine Code of Professional Conduct